It's the end of my first year as Chief Executive of Severn Trent and I have enjoyed every minute of the challenge of getting our business in the best possible shape for the next five years.Liv Garfield, Chief Executive
This has been an important year for Severn Trent. We have completed the final year of our AMP5 investment period in our regulated business and agreed a business plan with our customers and regulators for the next five years.Andrew Duff, Chairman
* Before tax, exceptional items and gains/losses on financial instruments.
** Before deferred tax, exceptional items and gains/losses on financial instruments.
*** Restated to classify Water Purification as a discontinued operation.
1 Regulatory Capital Value
2 At 2012/2013 prices
Severn Trent provides clean water and waste water services in the UK and internationally through our regulated and non-regulated businesses – Severn Trent Water and Severn Trent Services.
One of the largest of the 10 regulated water and sewerage companies in England and Wales. We provide high quality services to more than 3.3 million households and businesses in the Midlands and mid-Wales.
UK Operating Services (incl. Italy and Ireland) UK Operating Services provides contract services to municipal and industrial clients and the UK Ministry of Defence (MOD) for design, build and operation of water and waste water treatment facilities and networks. Retail services are also provided to UK businesses.
US Operating Services US Operating Services provides contract services to community, municipal and industrial clients for the operation and maintenance of water and waste water treatment facilities and networks.
To serve our communities and build a lasting water legacy.
By 2020 to be the most trusted water company: delivering an outstanding customer experience, the best value service and environmental leadership.
Severn Trent are transforming service today, driving growth, and shaping our industry for tomorrow – for the mutual benefit of our customers, communities and investors.
We measure our performance across four broad areas, aligned to our strategy:
Severn Trent Water Limited is a regulated business. We work within five year planning cycles, with customer prices set by our economic regulator, Ofwat.
Our customers’ top priority is having a reliable supply of high quality water. To achieve that at an affordable price, we have to protect our water courses from pollution.View case study (424kb)
The Elan Valley Aqueduct has brought water to Birmingham for more than a century. Now we need to modernise and refurbish it, so it can serve our customers for at least the next 100 years.View case study (1.4Mb)
Our non-regulated business allows us to apply our water and waste water services knowledge to create and deliver services and products to UK and global municipal, industrial and commercial customers.
At our Coleshill sewage treatment works, we’re turning food waste into enough electricity to make the site self-sufficient.View case study (521Kb)
Our customers and other stakeholders value healthy rivers and want us to continue improving our local environment. That’s why environmental performance is central to our plans.View case study (967kb)